WorldCardPro
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FAQs (Frequently asked questions)

FAQs

Where can I use my WorldCardPro?
WorldCardPro is a virtual prepaid Visa card designed to enhance your Internet experience, and expand your online shopping options,
wherever Visa cards are accepted. WorldCardPro is an exclusively online card - it cannot be used to make purchases in physical stores.

How can I get a WorldCardPro?
It's easy to get a WorlCardPro: You choose a load amount for your WorldCardPro,
fill in the order form and your new WorldCardPro is ready for use in 48 hours!

How can I track the purchases I make with my WorldCardPro?
Please request Card Statement with Name on Card and Customer ID.

What fees or commissions do I have to pay when I purchase a WorldCardPro?
When you purchase a WorldCardPro you pay a one-time fee only according to the amount you loaded to your WorldCardPro.

Does my WorldCardPro have an expiration date?
Yes. Each WorldCardPro expires 3 years after the date of its purchase.
Any balance remaining on the card after the expiration date will not be refundable but may be useable if you request it.
How? We will issue a new card with remaining balance from previous card, completely Free.


Can I cancel my WorldCardPro? How do I receive a refund of the balance remaining on the card?
Yes, for security reasons you can cancel a WorldCardPro at any time. But you cannot receive a refund.
What you can do is order a new card with remaining funds of your previous card. Contact us and your remaining funds will be transfered to a new Card.

Can I reload my WorldCardPro?
No, WorldCardPro prepaid virtual credit card is not reloadable.

Can I use my WorldCardPro to withdraw cash from an ATM?
No, the WorldCardPro is a virtual prepaid card and can only be used online. It is not a physical card, therefore cannot be used to withdraw cash.

Can I purchase a new WorldCardPro with my WorldCardPro?
No, that is not allowed. We do not accept credit cards as a payment method.

I can't remember the WorldCardPro number that i received.
Please contact us with your Name or the Name you choose for your WorldCardPro and Customer ID. We'll be glad to help you.

Who is eligible for a WorldCardPro?
Anyone is eligible for a WorldCardPro, it doesn't matter where you live. WorldCardPro works worldwide and anywhere visa is accepted.

What is the 3-digit code that i received with my Card details after I purchase my WorldCardPro?
The 3-digit code is the Card Verification Value (or CVV), which is a security code required by some online transactions.
Provide this code when an online merchant requests such details (it may refer to it as "CVV" or "3-digit code" or "security code" or some other variation).

Do i have to provide personal information to order a WorlCardPro?
No, you can remain anonymous.

My WorldCardPro was denied. Why?
Sometimes your WorldCardPro may be denied as a result of a technical difficulty and you should try again.
Also you should never try to go over the limit that you have on your Card, this may lock the card and you will need to contact us to unlock it.
However, no card in the world can claim 100% acceptance. Certain merchants have their own rules or acceptance policies.
A transaction on a WorldCardPro may also be denied due to the restrictions of the coutry of origin.
Should you encounter such a situation with your WorldCardPro, please contact us.

What happens if I preload my card in one currency and make a transaction in another? How will I be charged?
If you use your WorldCardPro for transactions in a currency other than the preload currency, the transactions will be converted to the other currency.

Do i need an account with WorldCardPro site to place an order?
No, you don't need an account.

How do I contact the WorldCardPro Customer Support Center?
Simply Contact us with any questions or any doubts you may have. We will be back to you in 48 hours. (Business days)


Privacy and security

Can online merchants track down my details?
No. Online merchants charge your WorldCardPro, based only on WorldCardPro number, 3-digit code and expiration date.
They are unable to use the WorldCardPro to access any further information about you.
We are legally bound to maintain your details in complete confidentiality. We do not provide your personal details to any merchant,
and our database is secured using the world's most technologically advanced methods.

Will I ever be contacted by a Customer Service representative? Will I ever receive mail or statements from WorldCardPro?
WorldCardPro is a completely online service, and all customer activities take place on the WorldCardPro website.
You can purchase a WorldCardPro, check your balance or cancel your WorldCardPro only on the WorldCardPro website.
However, should the need arise, we may contact you.

What should I do if my WorldCardPro details are stolen?
If your WorldCardPro details are stolen or you suspect the card is being used fraudulently, Contact us and cancel your card immediately.
We will issue you a new Card with remainig funds from your previous Card.

What happens if someone uses my card fraudulently? Am I protected?
A WorldCardPro is, for all intents and purposes, just like cash. Therefore, transactions made through the fraudulent use of your WorldCardPro
details cannot be refunded.

What security measures should I take when I am issued a WorldCardPro?
Write down your Card details and keep in a very safe place.


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